tpay.com Helplines

Our helplines are open from 8.00 AM to 10.00 PM in workdays and from 9.00 AM to 5.00 PM on Saturdays.

After connecting with one of the abovementioned helpline numbers, you may reach a particular department by dialing specific numbers.


Sales Department

open from 9.00AM to 5.00PM


Payments Department, main helpline

open from 8.00AM to 10.00PM


Merchant Verification

open from 8.00AM to 4.00PM


Merchant Support

open from 9.00AM to 5.00PM


Customer service in English

working hours (GMT+1:00): 8.00AM to 10.00PM in workdays and from 9.00AM to 5:00PM on Saturdays.

Conact outside working hours

If you want to contact any department outside working hours, you can leave voice message on helpline after dialing 2 in voice menu or contact us though contact form.

Data Protection Officer

Krajowy Integrator Płatności S.A., a joint-stock company with its registered seat in Poznań, would like to inform you that on May 25, 2018, we have appointed a Data Protection Officer.

See more


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